NEXUS ("we," "our," or "us") takes the protection of personal data ("Personal Data") very seriously. Please read this Privacy Policy carefully.
This Privacy Policy explains how we process the personal information collected when you access the service, your rights regarding your personal data, and how to contact us if you have any questions. We handle your personal information responsibly and in accordance with applicable laws and regulations. By using, accessing, linking to, or engaging with the service, you consent to the collection, use, disclosure, storage, and security of your information as described in this policy. If you do not agree with this policy, please do not use, access, or link to the service.
There must be a valid basis for using your personal data, which is referred to as the "legal grounds for processing" under certain laws. We process your personal data based on the following grounds:
We collect the following personal data. The types of personal data we collect may vary depending on how you use or interact with our services. The information below is essential for providing our services, and without it, we will not be able to provide the requested services. We do not collect additional categories of personal data without informing you.
We may process your personal data for the following purposes:
We retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy or as instructed by you. This includes retaining data for legal, accounting, or other obligations. However, exceptions apply in cases where longer retention periods are required or permitted by law, and we may retain your personal data for the duration necessary for legal claims, complaints, lawsuits, or regulatory procedures.
We may share your personal data with external processors when necessary for the operation of our services. This includes collaborating with third parties to provide services such as hosting, service maintenance, network management, cybersecurity, and support. We may use external analytics services such as adjust, and may use cloud service providers for data storage and service operation.
When you use the Ramp service, we may share certain transaction information—such as your wallet address, the name of in-game assets, and the amount of assets used—with the relevant game company.
We are a global service provider based in South Korea. If you are not residing in South Korea, your personal data will be transferred internationally when using our services. South Korea has been recognized with an adequacy decision under the GDPR, confirming that it provides an equivalent level of data protection as EU member states.
When transferring personal data outside South Korea, we will make reasonable efforts to ensure that appropriate protective measures are in place in accordance with DPA requirements to protect the rights of data subjects.
We may disclose your personal data to the extent required by legal obligations or when we believe in good faith that disclosure is necessary to comply with legal processes. In such cases, the receiving entity may not be able to ensure the same level of security for your personal data.
Additionally, we may disclose your personal data in connection with the transfer of business or corporate restructuring.
You have specific rights regarding the personal data we collect and process. You may exercise these rights concerning the personal data we process about you.
This means you have the right to obtain information from us about our data processing activities concerning you (e.g., how we collect and use your personal data, retention periods, sharing entities, etc.).
You have the right to confirm whether we are processing personal data about you, and if so, to obtain a copy of such personal data along with certain related information.
In some cases, we may refuse your access request. In such instances, we will provide the reasons for the refusal.
You have the right to request the correction of any inaccuracies in the personal data we hold about you (or your child) without undue delay, as well as the completion of incomplete personal data.
If you are unable to modify the information yourself through your account settings, please contact us, and we will do our best to modify the personal data on your behalf.
You have the right to request the anonymization, deletion, or removal of your personal information when appropriate. In such cases, we will delete your personal data unless we have overriding legitimate interests or legal requirements to continue processing it. We will also inform you of the reasons if we refuse a deletion request.
This is known as the "right to restrict processing." You have the right to request that your personal data is only used or stored for specific purposes. This right applies in certain cases, such as when you believe the data is inaccurate or that the processing activity is unlawful.
If we process your personal data based on legitimate interests or for direct marketing purposes, you have the right to object to such processing of your personal data. Except in the following cases, we will cease processing your personal data: (i) If we have strong legal grounds for processing that override your interests, rights, and freedoms, or (ii) If the processing is necessary for the establishment, exercise, or defense of legal claims.
If we process your personal data based on a contract with you or your consent, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, or to request the transfer of this personal data to a third party.
If we rely on your consent as the legal basis for processing your personal data, you can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. If you have consented to sharing your details with third parties and wish to withdraw this consent, please contact the relevant third parties to modify your preferences.
We will not discriminate against you for exercising any of your rights provided to you under law.
To respond appropriately to your privacy rights requests, we may need to verify your identity and may request additional information. The personal data provided for this purpose will only be used to verify your identity or authority to make the request. If submitting a request on behalf of someone else, you must provide proof of authority to act on their behalf. Please ensure that you provide a valid signed power of attorney, or proof of parental responsibility or legal guardianship, when contacting us for rights requests.
We will acknowledge receipt of your request within 10 business days and inform you of the expected response time, including any identity verification or processing delays.
Typically, we will respond to your request within one month from the date of receipt. However, if more time is required (up to 90 days), we will inform you of the reason for the delay and the extended time frame.
In some cases, we may be unable to process your request, and we will explain the reasons in our response. We do not charge fees to process your request. However, if your request is excessive, repetitive, or manifestly unfounded, we may charge a fee. In such cases, we will explain the reasons for the charge and provide a cost estimate before completing your request.
We take the security of your personal data seriously and have established a dedicated team with expertise in information security. The members of this team are committed to safeguarding your data. We implement technical, administrative, and physical measures designed to protect your personal data, and we will continuously improve and maintain these measures. These measures include encryption and deletion.
Cookies are small text files that are downloaded to your computer or mobile device and contain data. Browser cookies and other similar technologies (referred to as "Cookies" in this cookie policy) allow websites and apps to store information or provide access to information stored on your device. These technologies are used by most website and app providers to help users navigate between pages efficiently, ensure the security of web pages or applications, understand how websites are used, remember user preferences, and generally improve the user experience.
When you use our services, we may place cookies on your device. More general information about cookies can be found at www.allaboutcookies.org.
We may also track service usage information when our app is downloaded for the purpose of improving service quality. If you do not wish to allow such tracking, you may disable it at any time through your device settings.
The Service is not intended for children, and the Company does not knowingly collect personal information from children. To use the Service, you must be legally capable of entering into a contract.
When EU or UK GDPR applies to the processing of your personal data, you have the right to file a complaint with a supervisory authority if you are not satisfied with how your personal data is handled.
You can file a complaint with the supervisory authority in the EU member state of your residence, workplace, or where the alleged GDPR violation occurred. In the UK, you can file a complaint with the Information Commissioner's Office (ICO).
We reserve the right to amend this Privacy Notice at any time to reflect changes in the law, our data collection, use or sharing practices or advances in technology. We will make the revised Privacy Notice accessible throughout the Services. You should review this Privacy Notice periodically. The "Effective Date" indicated in this Privacy Notice represents the date it was last updated.
By continuing to access or use the Services, you are confirming you have read and understand the latest version of this Privacy Notice.
If you have any questions about this privacy policy or concerns related to your personal data or this privacy policy, please contact us at:
It may take up to one month to respond to your inquiry.
We have appointed VeraSafe as our representative for data protection matters in the EU. You can contact us or VeraSafe regarding any issues related to the processing of personal data.
We have appointed VeraSafe as our data protection representative in the UK. You can contact us or VeraSafe regarding any issues related to the processing of personal data.